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Frequently Asked Questions


Yes! We are committed to exceptional service. We have professional on-site maintenance during normal business hours & after hours emergency services.

We are here to help! Maintenance requests can be made by contacting the office via phone or email, through the resident portal on our website, or through our mobile app.


Our resort style pool is open Memorial Day to Labor Day from 10 am to 8 pm.

Yes, parking is available on-site for our visitors and residents. Underground parking is $65 per month for first space. A 2nd space is an additional $90 a month. Electic charging stalls are $100 a month. Unassigned surface parking.

We are proud to call Velo Village pet friendly! Costs include a non-refundable pet fee $300 for 1 pet and $400 for 2 pets. Monthly pet rent is $25 a pet.

We do not have furnished apartments at Velo Village but would be more than happy to help you find accommodations.

Yes! We offer 3 to 15 month leases. Once your initial lease comes up for renewal, we offer 1 to 15 month leases.

Velo Village encourages active lifestyles. Our gym includes treadmills, elipticals, free weights, Les Mills Virtual bikes, and a weight machine.


We accept both! In order to best accommodate and prepare for your personalized tour, an appointment is recommended, but walk-ins are always welcome.

You can submit your application anytime online or stop by during regular office hours to submit an application in person.

We strive to process all applications in a timely manner. To help us be as efficient as possible, please submit all required documents at the time of your application. Our team works to process all applications within 48 hours.

We accept personal checks, ACH, certified checks or credit cards (additional fees may apply).

$100,000 liability coverage is required. We offer a liability program through Renter's Legal Liability, LLC for $12 per month.

Future residents will receive a welcome packet from our team to help you set up utilities.

Velo Village offers AT&T. Please contact the leasing office for contact information.


Velo Village is located near a variety of shopping, dining, grocery stores, parks, fitness gyms and entertainment. Some local favorites are Roc Sports Complex, Franklin Field, Southridge Mall, Ikea, Interstate Access.

Velo Village students can attend Franklin schools. Please visit for more information.

Velo Village is just minutes from shopping, dining, grocery stores, parks, golf courses and entertainment. Some local favorites are Southridge and Ikea.


To uphold Fair Housing policies, we use the same rental criteria for all applicants which includes a credit check, background check, residential verification, and employment verification. Combined income for the apartment must also reach at least 3x total rent.

Yes! We allow guarantors for guests needing assistance with income qualification only. The guarantor must show their income totals no less than 5x the monthly rental rate (gross). Primary applicant must pass credit screening and be conditional approved. Application fees apply.

We make touring easy with our online tour scheduler, offering in-person, virtual and self-guided tours. Please be prepared to show a government issued photo ID to tour our community.

Didn't find an answer?

Our team is always ready to answer your questions.